FAQ

Can I take my generator if I move?

Home backup generators are meant to be permanent fixtures to your home much like an HVAC system. It is wired directly into your home and therefore cannot be removed with ease.

How much space do I need?

You will need ample space outside your home for installation and ventilation of your generator. The generator must be placed: a minimum of 18” from your home, 5 feet from any building penetration, and if applicable, 10 feet from your propane tanks.

What kind of electrical system should I have?

The electrical system in your home needs to be up to date and to code for successful installation of a generator. We can advise you on what you need and can incorporate any necessary changes into the generator work, saving you time and money.

Do I need to own a home?

Home ownership is key when owning a generator. You need the space and accessibility to successfully install a new generator.

What is an automatic standby generator?

An automatic standby generator is a back-up electrical system that operates whether you are home or away. Within seconds of an outage, it automatically supplies power directly to your home’s electrical circuit breaker box. After utility power returns, the generator shuts itself off and waits for the next outage. It operates on natural gas or liquid propane gas and sits outside just like a central air conditioning unit.

What is Generac?

Since 1959, Generac has been producing backup generators for residential, commercial, and industrial applications. We have quietly grown into the world’s largest provider of residential stand by generators and currently sell five times more generators than all of our competitors combined. For over 50 years we have concentrated our efforts in bringing the most affordable and highest quality generators to home owners and business owners alike. Generac offers the broadest line of stand-by generators in the market; they are widely available and supported nationwide by the industry’s largest professional network of over four thousand factory trained service and installation dealers, and are also available at major retailers and wholesalers. All Generac generators are made in America, at Generac’s 4 factories located in suburban Milwaukee, Wisconsin.

Do you have generators for off- grid applications?

Yes, we do. Generac has designed units specifically for the rigors of off grid use. We currently have the 6 kW and 15 kW EcoGen generators that can be integrated into your system and pick up when there is insufficient sun or battery power to keep you powered.

What is a KW?

The kilowatt is equal to one thousand watts. Imagine 10 100 watt light bulbs burning brightly, this is 1000 watts or one kilowatt.

One kilowatt of power is approximately equal to 1.34 horsepower. A small electric heater with one heating element can use 1.0 kilowatt. The average annual electrical energy consumption of a household in the United States is about 8,900 kilowatt-hours, equivalent to a steady power consumption of about 1 kW, for an entire year. Different appliances consume different amounts of power and not all at a constant rate. All these factors must be taken into account when selecting a generator. For example, if you wish to power your air conditioning you must consider the power necessary to start the air conditioner which can be 5 to 8 times higher than what it will consume once started. With simple measurements and calculations we can easily determine which generator will best suit your needs.

Where can I find a manual for my generator?

You can find your generator’s manual by searching the Generac site here:

http://www.generac.com/Service/ManualSearch/

Do they make a lot of noise?

Generators are driven by small engines and make a certain amount of noise. They are protected by steel or aluminum enclosures that are sound insulated to reduce noise. You can compare the noise a generator makes to a vacuum cleaner at 20 feet.

Where can I put my generator?

Your generator must be located outdoors and at least 18 inches from your house. It also has to be at least 60 inches from opening windows. If the generator is powered by propane it must be at least 10 feet from the propane tank. Your generator can not be placed under a deck or other structure.

How much does a generator cost to operate?

Operating costs vary depending on load, generator size, and type of fuel. For example an 8KW running on natural gas at half load cost approximately $.30 per hour to operate. On propane the same generator would cost about $2.00 per hour.

How can I get warranty service on my Generac generator?

Call (518) 895-2884 Advanced Power, LLC, we are a fully authorized Elite Generac Dealer.

What is the warranty on a Generac generator?

The standard warranty period is five years. This is a limited warranty covering, parts and labor for two years, all parts in the third year, and certain major components in the 4th and 5th years. Extended warranties are also available for purchase to provide for 5, 7, or 10 years of parts and labor coverage. Contact us for pricing and terms.

How long can the generator run?

Generators are designed to run for long periods of time without regular attention. We recommend that you shut the unit down and check the oil if it is running for more than two days continuously.

What happens if the generator gets over loaded?

Generac generators are equipped with overload protection. In the rare event of an overload, the generator’s circuit breaker will trip, disconnecting the unit from the load. Simply correct the overload and reset the breaker in the generator.

Does my generator have to be maintained?

Yes, simple maintenance is required. Every Generac Guardian Series standby generator is powered by Generac’s Overhead Valve Industrial (OHVI) engine. These engines were designed specifically for running long hours in harsh conditions and have maintenance intervals that are twice as long as leading competitors’. All generators require periodic oil and filter changes to ensure maximum performance for years of reliable service.

How do I correctly size a generator for my home?

The most logical way to determine your needs is to envision your home without power! Some outages may be short in duration, while others could last for days or weeks. What would you like your living conditions to be?

Generac takes the guesswork out of sizing by supplying the Guardian Series air cooled generators with predetermined numbers of circuits based on the generator’s kW power rating. For example, eight circuits are supplied for the 8 kW generator and as many as 16 circuits are supplied for the 17 kW generator. Each circuit is directly connected to a matched circuit on the home’s main circuit breaker panel, providing electricity to that specific appliance or area of the home.

In a typical installation with an 8 kW, eight circuit generator, you could connect (1) lights and TV in the family room, (2) microwave and lights in the kitchen, (3) refrigerator, (4) power to the bathroom, (5) computer and home office, (6) garage door opener, (7) air conditioner, and (8) furnace.

Call (518) 895-2884 Advanced Power, LLC for a free in-home consultation for help in choosing the right generator for your needs.

What is the difference between an automatic air-cooled generator and an automatic liquid- cooled generator?

The engines! Air cooled generators come with engines that use fans to force air across the engine for cooling, while liquid cooled generators use enclosed radiator systems for cooling, similar to an automobile. Generally, liquid cooled engines are used on larger kW generators due to the larger engines required for the higher power output.

Why should I buy an automatic standby generator instead of a portable generator?

During a utility power outage, an automatic standby generator provides numerous advantages over a portable generator:

  • The American Red Cross recommends permanently installed standby generators as a safer way to provide backup power to a home than a portable generator.
  • With an automatic standby generator properly installed outside, your home is protected from deadly carbon monoxide poisoning that is a much greater risk with portable generators.
  • Running on the home’s natural gas or LP fuel supply, it is less expensive to run than gasoline and does not need to be refilled.
  • They start automatically within seconds of a power outage, and eliminate the need to haul a portable generator outside or run extension cords throughout your home.
  • They provide protection 24/7, whether you’re home or away, and they turn themselves off when utility power returns, so there is no need to monitor the unit during an outage.